Delivery Information

Shipping and Delivery

  1. Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
  2. We will use our best endeavours to meet stated time frames for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express post).
  3. A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery.
  4. We will not be held liable for;

    1. Late delivery where attempted delivery has occurred on or before the delivery time-frames;
    2. A parcel has been signed for and delivery has occurred (regardless of whether or not you have personally accepted delivery).
  5. We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.
  6. Please note that a re-delivery fee will need to be charged if an incorrect address is given. Please ensure the delivery address you provide is correct, before placing your order. Parcels that are successfully delivered, when an incorrect address is provided, are not eligible for refunds.
  7. It is your responsibility to inform Wagalot if an order has not arrived. We will then trace and locate the order.

In the event your order is delayed, we will lodge an investigation on your behalf with the courier company. Investigations usually take between 3-5 business days to receive an outcome (Excluding the Christmas period).

Please Note: Request for Refunds or Replacements during the investigation process will be declined pending the outcome from the courier company. 

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