Frequently Asked Questions

Who can buy directly from Wagalot ?

Anyone who is in the pet industry with a valid ABN & who doesn’t sell puppies or kittens. This includes groomers, boarding kennels, dog walkers, vets, retail & online stores – to name a few. Just register on this site to be approved.

Can I buy from Wagalot if I have an ABN?

You can buy from us if your ABN is attached to an operational pet business. Just having an ABN is not enough to qualify as a wholesale customer.

Is there a minimum order quantity?

Yes, $250 on all orders unless otherwise stated

How much will shipping cost?

We ship with flat rate shipping costs that depend on the state you’re in (we’re in Victoria). Simply enter your postcode at checkout and your shipping cost will be automatically calculated and added.

Do you ship to P.O. Boxes?

We ship your order with a courier and so we can’t send to a P.O. box.

Do you ship overseas?

No, not yet. We do have a few things in the pipelines, but for now we’re Australia wide only. We’ll let you know as soon as this changes. Promise.

How soon will my order be sent?

As soon as your order is paid, we’ll put it together and have it out to you in 1-2 business days. We try not to keep you waiting, but sometimes things are out of our hands – if there’s a delay we’ll let you know.

What payment options do you offer?

We accept Visa or Master Card. We can also invoice you for an eft payment. If you prefer, you can email us to arrange EFT payment.

Can I cancel or change an order?

To change or cancel an order, you’ll have to contact us before shipping. You can do this via emailing or calling 03 9775 1099. Once you’ve made contact, it’s a fairly simple process.

Can I make a return?

All returns will be judged on a case by case basis. Email or call us and we’ll have a chat about the issue.  For more details refer to our Returns Policy  Products that have been PAPL’d can’t be returned.

Are your products Australian made?

Most of our products are Australian Made and Owned. Wagalot is an Australian based company that produces approx. 90% of the products we supply, from Australian sourced ingredients. We’re pretty proud to be one of the companies that actually handcraft their own products and we do it in Australia. The only products we sell that are not made here in Melbourne are non-edibles (like the cookie jars) so you never need worry about the health and safety of your furry friends with any Wagalot food.

Do your carob and yoghurt buds come from sustainable sources?

Yes. All of our carob and yoghurt buds (vanilla, strawberry, banana) are obtained from certified sustainable sources. We wouldn’t have it any other way.

Are Wagalot products all natural?

Wagalot products are made from all natural ingredients. All of our ingredients are listed on the product page and also on the product label itself.

Why choose Wagalot ?

We’re an Australian born and bred company who prides itself on handcrafting fun, tasty dog treats and lots more that make tails wag. We pride ourselves on making your Wagalot experience a fast and easy one.

Do you do seasonal treats?

We do! Here at Wagalot we are always coming up with things to try for Christmas, Easter, Halloween. If you’re interested, contact us and we’ll submit our latest ideas for your perusal.

Do you do private labels?

Yes, we do! Read more about our PAPL service here.

Wagalot products are stocked in over 500 stores across Australia and New Zealand. To view the list of the stockists, click here.

We know that you & your pups are excited about your order!

We endeavour to get your order (biz) packed & shipped in 1 – 2 business days from receiving your order.

Unfortunately delivery times can vary as orders are either sent via Couriers or Australia Post and this is out of our control.

If your delivery is to a residential address – an “Authority to Leave” will save you having to wait for re delivery if you are not at home.  Add a comment when you check out – with the best place to leave it for you.

For more details on delivery go to our Delivery Information page.

Wholesale customers can return anything as long as it is unopened, in the original packaging with no seals or labels damaged.  It needs to be returned at your own cost and within 14 days from receipt.

If you have any quality issues with any product – email us pictures or call us – we’ll get it sorted.

We endeavour to give you as many pictures of products as possible but if you’re not sure about a product call us before you order.